As the property market is becoming increasingly busy and conveyancers are having to deal with large numbers of property sales, clients naturally want transactions to be completed as quickly as possible. How can conveyancers meet the needs of clients in the 21st century? Many firms have invested funds into new digital systems which make the property-buying process quicker, more efficient and safer. Read on to find out how digital systems are supporting the conveyancing process.
ID Verification in the digital world
All companies used to be forced to use manual ID verification to confirm the client’s identity, address and funds and to check for any criminal activity or sanctions. This is a slow, expensive process and as the checks are completed by hand, there is the chance and risk of human error. In 2021, The HM Land Registry set a new digital identity standard that all companies must adhere to.
Where previously, a conveyancer would have had to meet someone face to face to see their passport or driver’s licence and to scan documents, now these checks can all be handled digitally. These changes to digital processes have been happening in the banking industry for many years, but the Covid 19 pandemic has accelerated these changes in conveyancing. Digital verification also helps to improve security as there has been a rise in cybercriminals targeting conveyancing companies to intercept funds and steal data. Using digital checks on ID can speed up and reduce errors which means that conveyancing firms protect themselves and their clients against cybercrime and money laundering risks.
Automation of processes
Conveyancing businesses have also started introducing automated processes to help reduce the time spent on manual and repetitive tasks. This saves money and staff resources and helps to streamline the workflow as these changes help property sales progress faster and with fewer errors. Automating repetitive tasks also ensures that experts can spend more time on complex cases. Furthermore, if a conveyancing firm streamlines all their processes into one central digital system, it makes it much easier for all the staff to work together seamlessly, again ensuring that everything will be much faster for the clients and the house-buying process.
Communication is key
Digital advances in recent years mean that communication is quicker than ever and conveyancing specialists should make good use of emails and apps to contact clients. It is also beneficial for conveyancers to have a central database or system that the client can log into and instantly see to what stage their case has progressed. Firms such as Sam Conveyancing have a support portal where you can log in and see how far your case has progressed and what they need to do in terms of help to buy repayment planning, deposits or paperwork. This saves unnecessary phone calls and emails from conveyancers and clients and keeps everything running smoothly.
Project Management Systems
Conveyancers are now using project management systems so all issues and any complaints are in the same place. All of this new technology and software can cause problems for conveyancers, but many companies now have in-house specialist technical support to solve any problems and issues. So, in conclusion, it’s worth spending time introducing digital systems into your conveyancing business to streamline processes and workflow.